Southern Range respects your privacy and aims to handle personal information responsibly and transparently.
This Privacy Policy explains the kinds of personal information we may collect, how we use it, when it may be disclosed and the choices available to you.
About Southern Range
Southern Range is operated by:
Candelo Solutions Pty Ltd
ABN: 79 154 644 569
Email: connect@southernrange.com.au
This policy applies to personal information collected through the Southern Range website and through our interactions with customers, subscribers and people who contact us.
Information we collect
Depending on how you interact with Southern Range, we may collect information including:
- your name;
- email address;
- phone number;
- billing and delivery details;
- order and transaction information;
- information included in enquiries or support requests;
- marketing preferences;
- website and device information;
- IP address;
- browser and device type;
- website usage information; and
- analytics or advertising information where optional cookies or similar technologies are permitted.
When you use a contact form, we may collect the name, email address, message and other information you choose to provide.
We aim to collect only information reasonably necessary to operate Southern Range and provide our products and services.
How information is collected
We may collect information when you:
- place an order;
- submit a website form;
- contact Southern Range;
- request customer support;
- join a mailing list;
- request an offer or promotional code;
- interact with the website; or
- choose to allow optional analytics or advertising technologies.
We may also receive information from service providers involved in payment processing, ecommerce, hosting, delivery, email communications, analytics, advertising and customer support.
How we use information
Personal information may be used to:
- process and fulfil orders;
- process payments;
- arrange shipping and provide tracking information;
- respond to enquiries;
- provide customer support;
- administer warranty claims and consumer remedies;
- maintain website security;
- prevent fraud or misuse;
- operate and improve the website;
- understand how the website is used;
- measure advertising performance;
- manage offers and promotions;
- send marketing communications where permitted;
- maintain business and accounting records; and
- comply with legal and regulatory obligations.
Payments
Payments may be processed using third-party payment providers.
Where this occurs, Southern Range may not receive or retain your complete payment-card details.
Payment providers handle information according to their own privacy and security practices.
Shipping and fulfilment
Where necessary to complete an order, information such as your name, delivery address, phone number and contact details may be provided to Australia Post or another relevant delivery provider.
Marketing communications
If you subscribe to Southern Range emails, offers or updates, we may use your contact details to send relevant marketing communications.
You can unsubscribe at any time using the unsubscribe link provided in an email or by contacting us at connect@southernrange.com.au.
Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to an order, shipment, warranty claim, support request or other existing customer relationship.
Cookies and similar technologies
The website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate, including functions such as shopping carts, checkout, security and preference management.
Optional analytics and advertising technologies may also be used to:
- understand how visitors use the website;
- measure website performance;
- identify areas for improvement; and
- measure the effectiveness of advertising.
Optional analytics and advertising cookies are used in accordance with the choices made through the website’s privacy controls.
You can choose to allow optional cookies or continue without them.
Browser settings may also allow you to block or delete some cookies.
Service providers
Southern Range may disclose personal information to service providers where reasonably necessary to operate the business.
These may include providers of:
- ecommerce systems;
- website hosting;
- payment processing;
- shipping and logistics;
- email services;
- customer communications;
- analytics;
- advertising;
- security; and
- information technology.
These providers may process information on Southern Range’s behalf or in accordance with their own terms and privacy practices.
Overseas handling
Some service providers may store or process information outside Australia.
Where this occurs, Southern Range takes reasonable steps to use reputable providers and appropriate safeguards for the information involved.
Selling personal information
Southern Range does not sell customer contact information as a standalone commercial product.
Security
Southern Range takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, account security, reputable service providers and technical safeguards appropriate to the systems being used.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
Retention
Personal information may be retained for as long as reasonably required for:
- order fulfilment;
- customer service;
- warranty support;
- accounting and taxation records;
- fraud prevention;
- dispute resolution; and
- legal or regulatory obligations.
Information that is no longer reasonably required may be deleted, de-identified or otherwise handled in accordance with applicable requirements.
Access and correction
You may contact Southern Range to request access to personal information we hold about you or to ask for information to be corrected where it is inaccurate, incomplete or out of date.
We may need to verify your identity before acting on a request.
Some requests may be subject to limitations permitted by law.
Privacy complaints
If you have a concern about how Southern Range has handled your personal information, contact us at:
Please provide enough information for us to understand and investigate the issue.
We will consider the complaint and respond within a reasonable period.
Automated processing
Southern Range may use software and automated systems to support website operation, customer communications, fraud prevention, marketing, analytics or other business processes.
Where automated processing is used, it is intended to support ordinary business operations and customer service rather than replace rights available under applicable law.
Third-party websites
The Southern Range website may link to websites or services operated by third parties.
Those third parties have their own privacy practices and policies. Southern Range is not responsible for the privacy practices of independent third-party websites.
Changes to this Privacy Policy
Southern Range may update this Privacy Policy as our services, systems or legal obligations change.
The current version will be published on this website together with an updated effective date.
Governing law
This Privacy Policy is governed by the laws of Queensland and applicable Commonwealth laws of Australia.
Contact
For privacy questions, access or correction requests, or complaints, contact:
Southern Range
Operated by Candelo Solutions Pty Ltd
ABN 79 154 644 569
Email: connect@southernrange.com.au