12-months manufacturer’s warranty
Products sold by Southern Range are covered by a one-year manufacturer’s warranty. This warranty is additional to rights that may apply under the Australian Consumer Law.
Before contacting support
- Stop using the product if it appears unsafe, damaged, unusually hot or swollen.
- Note the product name, model number and order number.
- Record the indicator lights, connected equipment and steps that reproduce the problem.
- Take clear photographs if they help show the issue. Video is not required.
- Send the details through the Contact page and wait for instructions. If a return is authorised, ship the product back to Southern Range using the return instructions provided.
Assessment and remedies
We may ask for troubleshooting information or arrange an assessment before confirming the next step. The appropriate remedy depends on the product, fault and applicable rights.
Australian Consumer Law
Consumer guarantees apply automatically and are separate from any additional written manufacturer or supplier warranty. A written warranty does not replace or limit rights that cannot be excluded under the Australian Consumer Law.