Shipping is free Australia-wide.
Once your order has been confirmed, tracking details will be provided by email when they become available. Please make sure the email address supplied with your order is correct.
Delivery times shown at checkout or provided upon confirmation of your order are estimates only. Delivery may take longer because of remote-area access, weather, carrier delays or peak periods.
If your tracking has not updated for an unusual period, contact us with your order number and we can check the shipment.
Local expedited delivery to the Brisbane area.
Local delivery may be available for StarGrid orders within selected Brisbane areas. If your delivery address is eligible, we may contact you after ordering to arrange a suitable delivery time.
Local delivery is offered subject to location, scheduling and availability. There is no additional delivery charge unless agreed with you beforehand. Orders outside the eligible Brisbane area will be sent using our standard free Australia-wide shipping service.
If you would like to confirm local delivery availability before ordering, please [contact us].
Faulty, damaged or incorrect orders
If your order arrives damaged, contains the wrong item, or you believe a product is faulty, please contact us promptly with:
- your order number;
- a brief description of the issue; and
- photographs where relevant.
Please keep the product and its packaging until we have advised you of the next step.
We will assess the issue and provide instructions for any return, replacement or other appropriate remedy.
Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.